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FAQs

WHERE AND HOW ARE YOUR PRODUCTS MADE?
Every Scruffcat creation is designed in New Zealand. Thanks to the magic of technology, our designs are printed in the USA or Europe and shipped worldwide.

All our products are produced ethically. Our T shirts are manufactured in socially-compliant WRAP-certified (Worldwide Responsible Accredited Production) factories that are sweatshop-free and child labour-free. 

Apparel is printed using the latest in garment printing technology, using eco-friendly and water-based inks. They are also CPSIA (Consumer Product Safety Improvement Act) compliant, which is required when printing on children’s wear.

In some cases, our product images are digital mockups of the actual product. Slight colour differences may exist between the mockup and the final product. This is because computer monitors will display colours differently, and because printing on fabric will look different to how it appears on a screen. Because of the different sizes we offer, the placement and size of the design on the final product may not be exactly the same as shown. However, we strive to be as exact as possible, so do contact us if you have any concerns!


HOW SHOULD I CARE FOR MY NEW SHIRT?
Each shirt is custom made and printed using the latest Direct-to-Garment (DTG) printing technology. This means that the design is printed directly onto the shirt with special inks. Keep in mind the original manufacturer’s care instructions don’t take into consideration the DTG printing process, so here are a few little tips to make your shirt last longer.

THINGS TO DO

  • Flip all items inside out before washing
  • Machine wash cold on a gentle cycle with mild detergent and similar colours
  • Hand-dry for longest life, or tumble dry on a low setting
  • Cool iron inside out if necessary

THINGS NOT TO DO

  • Use fabric softeners
  • Use bleach – but if you really must, use non-chlorine bleach
  • Wash on a high setting – this can fade and crack the print 
  • Dry on a high setting – this can damage the print and shrink the garment
  • Dry clean


HOW DOES THE SIZING WORK?
A size chart is included on each garment product page. Please make sure to read any notes carefully as sizing information may differ between brands and styles.


ARE YOU ABLE TO PERSONALISE PRINTS OR T SHIRTS?
Yes! Our print collection is currently being expanded so that you can customise certain prints with your child's/special someone's name. T shirt personalisation is now in the planning stages! Do let us know if this is something you'd be keen on or if you have a custom request.


CAN YOU CREATE A CUSTOM ORDER?
If you'd like to purchase an adult's T shirt, or if you can't see the size, colour or style you're looking for, we may be able to help you out. Drop us a line and we'll do our best to make it a happening thing!


DO YOU SELL FRAMED PRINTS?
Not at this point, but our prints have been designed to fit most standard frame sizes. 


WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept most major credit and debit cards securely online. Our online payments are handled by Stripe who process your card details through their secure gateway. We also accept Paypal.


WHAT'S YOUR RETURNS POLICY?
Everything you need to know can be found on our returns policy page.


DO YOU SHARE MY PERSONAL INFORMATION WITH ANYONE?
We value our customers and their privacy - you can read our full privacy policy here.